Terms and Conditions of Sale: Game Products

These terms apply to purchases of physical game products from the Socialudo website for delivery.

1. About these terms and about us

1.1 Please read these terms carefully before ordering. They set out the agreement between you (the customer) and Socialudo Ltd for the purchase of physical game products ("products") from our website for delivery. They explain how we will supply products to you, how you or we may change or cancel an order, what to do if there is a problem, and other important information. These terms are only available in English.

1.2 Who these terms are for. Most of our customers are organisations — businesses, schools, colleges, housing associations, charities, public bodies and other organisations buying for their work ("business customers"). These terms are written mainly with business customers in mind. If you are an individual buying wholly or mainly for your personal use, you are a "consumer", and some additional legal rights apply to you; these are set out in Clause 8 and nothing in these terms takes them away.

1.3 Who we are. Socialudo Ltd is a social enterprise and private company limited by guarantee, registered in Scotland (company number SC757920). Our registered office is at Unit 7, Beta Centre, Stirling University Innovation Park, Stirling FK9 4NF. Our VAT number is 510484616.

1.4 How to contact us. You can contact us by telephone on 01786 595 023, by writing to us at Socialudo Ltd, Unit 7, Beta Centre, Stirling University Innovation Park, Stirling FK9 4NF, or by emailing enquiries@socialudo.org. Staff are available 9am–5pm, Monday to Friday (excluding public holidays in Scotland).

1.5 How we may contact you. If we need to contact you about your order, we will do so by telephone or by writing to the email or postal address you provided with your order.

1.6 These terms cover the sale of physical products only. Our serious game events, training and bespoke game development work are covered by separate terms.

2. Ordering

2.1 When you place an order through our website, we will acknowledge it by email. This acknowledgement is not acceptance of your order.

2.2 Our acceptance of your order takes place when we email you to confirm that your order has been dispatched or, where you have asked to pay by invoice, when we issue our invoice — whichever happens first. At that point a contract comes into existence between you and us on these terms.

2.3 If we cannot accept your order — for example because a product is out of stock, we have identified an error in the price or description, or we cannot deliver to your address — we will tell you and will not charge you (or will refund any payment already taken).

2.4 Please check your order details carefully before submitting. It is your responsibility to ensure the delivery address and contact details you provide are correct.

2.5 If you are ordering on behalf of an organisation, you confirm that you have authority to do so, and the contract is with that organisation.

3. Our products

3.1 Product images on our website are for illustration only. Although we make every effort to display components and packaging accurately, your product may vary slightly from those images.

3.2 We may make minor changes to a product's components or packaging, for example to reflect a new print run, provided this does not materially affect the product.

3.3 Our games are designed for group play in learning, community and workplace settings. They are intended mainly for adults, and for use by children only under adult supervision. They are not toys and are not suitable for unsupervised use by children. Any age guidance or player-count guidance shown on the product page should be read with this in mind.

4. Price and payment

4.1 The price of each product (including VAT where applicable) is the price shown on our website when you place your order. Delivery charges are shown separately at checkout before you confirm your order.

4.2 Payment is taken in full at the time you place your order, using the payment methods shown at checkout.

4.3 Business customers may instead request to pay by BACS against an invoice, quoting a purchase order number where required by their organisation. Invoices are payable within 21 days of the invoice date. Invoiced orders are normally dispatched in the usual way, but for a first order, a large order, or where we consider it reasonable, we may ask for payment before dispatch or agree credit terms with you in advance.

4.4 If a business customer does not pay an invoice when due, this is a breach of these terms. We may charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, and we may decline further orders while payment is outstanding.

4.5 If we discover an obvious pricing error in an order you have placed, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel for a full refund.

5. Delivery

5.1 Delivery costs and estimated timescales are shown at checkout. We aim to dispatch your order within 7 days of receiving it (or, where we have asked for payment before dispatch under Clause 4.3, within 7 days of receiving payment). If dispatch will take longer, we will contact you to let you know.

5.2 If a product is temporarily out of stock — for example between print runs — we will contact you and offer you the choice of waiting until it is available, choosing an alternative product, or cancelling for a full refund of anything you have paid.

5.3 If our supply of your order is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the delay. Provided we do this, we will not be liable for the delay, but if the delay is substantial (for business customers, more than 30 days beyond the estimated dispatch date) you may contact us to cancel the order and receive a refund for products you have paid for but not received.

5.4 The products are your responsibility from the time they are delivered to the address you gave us. You own the products once we have received payment in full.

5.5 We deliver to addresses in the United Kingdom and Ireland. If you would like delivery to another country, please enquire by email at enquiries@socialudo.org before ordering.

6. Faulty, damaged or misdescribed products

6.1 If your order arrives damaged, incomplete or with missing components, please contact us using the details in Clause 1.4. We will, as appropriate, send replacement components, replace the product, or refund you. We will pay reasonable return postage costs for faulty or misdescribed products.

6.2 Business customers should notify us of any damage, shortage or fault within 14 days of delivery.

6.3 If you are a consumer, nothing in these terms affects your rights under the Consumer Rights Act 2015 where products are faulty, not as described, or not fit for purpose, including your short-term right to reject faulty goods within 30 days.

7. Returns by business customers

7.1 If you are a business customer, you do not have a legal right to cancel an order simply because you have changed your mind. However, we will accept returns of unopened products in resalable condition, at our discretion, if you contact us within 14 days of delivery. Return postage is at your cost, and we will refund the product price (but not the original delivery charge) once we have received the products back in resalable condition.

7.2 We warrant to business customers that the products will be of satisfactory quality and will conform to their description on our website. Except for this warranty, and so far as the law permits, all other terms implied by statute or common law are excluded from contracts with business customers.

7.3 These terms constitute the entire agreement between us and a business customer in relation to a purchase, and you acknowledge that you have not relied on any statement or representation not set out in these terms.

8. Consumers: your right to change your mind

This clause applies only if you are a consumer as defined in Clause 1.2.

8.1 As a consumer buying at a distance, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind and cancel your order within 14 days of the day you (or someone you nominate) receive the products, without giving a reason.

8.2 To cancel, contact us using the details in Clause 1.4 within the 14-day period, telling us your name, order details and address. You may use the model cancellation wording below but do not have to:

"I hereby give notice that I cancel my contract of sale of the following goods: [description], ordered on [date] / received on [date]. Name and address of consumer: [details]."

8.3 If you cancel, you must return the products to us within 14 days of telling us you wish to cancel. You are responsible for the cost of return postage unless the products are faulty or misdescribed.

8.4 We will refund the price you paid for the products, plus standard delivery costs (but not any premium delivery option above our least expensive standard delivery), by the method you used for payment, within 14 days of receiving the products back or, if earlier, of you providing evidence that you have sent them back.

8.5 We may reduce your refund to reflect any reduction in the value of the products caused by handling beyond what is necessary to establish their nature, characteristics and functioning — for example, if game components have been punched out, cards de-shrink-wrapped and used, or components are missing or damaged.

9. Intellectual property

9.1 All intellectual property rights in our games and related materials — including game design, rules, content, artwork, text and digital assets — belong to Socialudo Ltd. Purchase of a product gives you the right to use that copy of the game; it does not transfer any intellectual property rights to you.

9.2 You may not copy, reproduce, adapt or create derivative works from our games or materials, or use them to deliver commercial services, without our prior written permission. For the avoidance of doubt, business customers may use purchased products to run sessions within their own organisation and with their own service users; using our products to deliver paid facilitation, training or consultancy services to third parties requires our prior written permission.

10. Our liability

10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law (including, for consumers, your statutory rights in relation to the products).

10.2 If you are a business customer: subject to Clause 10.1, our total liability in connection with your order is limited to the price you paid for the products, and we are not liable for loss of profits, sales, business or revenue, loss of business opportunity, loss of goodwill, or any indirect or consequential loss.

10.3 If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and we are not liable to you for any loss of profit, loss of business or business interruption.

11. How we use your personal information

11.1 We will use the personal information you provide to supply the products to you, to process your payment, and — where you have agreed — to tell you about other products and services we offer. You can stop marketing communications at any time by contacting us using the details in Clause 1.4.

11.2 Your personal information will be processed in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018, and in line with our privacy policy, which is available on request.

11.3 We will only share your personal information with third parties where needed to fulfil your order (for example, with our delivery provider) or where the law requires us to do so.

12. Other important terms

12.1 Transfer. We may transfer our rights and obligations under these terms to another organisation; we will tell you if this happens and ensure it does not affect your rights. You may only transfer your rights under these terms to another person with our written agreement, except that a consumer who buys a product as a gift may pass the benefit of Clause 6 to the person the product is given to.

12.2 Severance. Each clause of these terms operates separately. If any court or authority decides that any of them is unlawful, the remaining clauses remain in full force and effect.

12.3 Enforcement. Even if we delay in enforcing this contract, we can still enforce it later.

12.4 Third party rights. This contract is between you and us. No other person has any rights to enforce any of its terms.

12.5 Governing law. These terms are governed by the law of Scotland. Business customers submit to the exclusive jurisdiction of the Scottish courts. If you are a consumer, you may bring legal proceedings in the Scottish courts or, if you live elsewhere in the UK, in the courts of that part of the UK.

Socialudo Ltd is a company limited by guarantee, registration SC757920. Registered office: Unit 7, Beta Centre, Stirling University Innovation Park, Stirling FK9 4NF.